Free
For small teams getting started.
$0
Free to get started
Includes
Shared inbox
Ticketing
Knowledge base
Basic reporting
Limited AI
Pricing
Plans that scale with your service operation.
Start with the operating essentials, then add automation, intelligence, quality, governance, and enterprise controls as your organization grows.
Choose a billing cadence
Switch at any time as your workspace evolves.
MonthlyYearlyLower annual rate
01
Team
For modern customer service teams.
$24/ user / month
Billed annually
Includes
Unlimited conversations
Automation
Customer profiles
Advanced reporting
AI assistance
Integrations
Business
RecommendedFor growing customer organizations.
$49/ user / month
Billed annually
Includes
AI Agent
Advanced automation
SLAs
Quality
Custom reporting
Advanced permissions
Multiple teams
Enterprise
For organizations requiring scale, security, and control.
Custom pricing
Designed around organization size, controls, and service requirements.
Includes
Enterprise security
SSO
SCIM
Audit logs
Advanced permissions
Custom data retention
Premium support
Enterprise integrations
Plan values are centralized in configuration.Need a tailored rollout? Talk to sales →
Enterprise
Need governance, migration, or organization-wide controls?
Map Protocol to your teams, service model, existing systems, security requirements, and rollout plan.