Tickets
Tickets without the bureaucracy.
Turn a conversation into structured work only when the issue needs owners, dependencies, tasks, dates, or an SLA.
app.protocolhq.com · Northstar
Shared inbox
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SC
Sarah ChenHigh
Unable to update billing card
Email·Billing·Concerned
8m
SLA
AC
Acme CorpUrgent
SSO configuration issue
Chat·Enterprise·Frustrated
18m
SLA
DR
Daniel Reed
Question about annual plan
Email·Support·Neutral
1h
SLA
N
NimbusHigh
API authentication error
Slack·Technical·Concerned
34m
SLA
F
Fieldbook
Invoice export formatting
Chat·Billing·Neutral
2h
SLA
Protocol Intelligence
Live contextSarah’s card was declined after a billing profile update. The account is active, Enterprise, and has no prior payment failures.
Billing policySubscription recordTicket #4821
Built into the system
Powerful without feeling heavy.
Keep the customer conversation attached to the work instead of duplicating context across systems.
01List, board, table, and timeline views
02Owners, teams, dependencies, and due dates
03Related conversations and tickets
04SLA targets and escalation
Connected intelligence
Every feature works with the same customer and service context.
Move between conversations, structured work, customer records, knowledge, workflows, reporting, and quality without losing the operating state behind the issue.
Protocol Intelligence
Customer contextConnected
Service policyConnected
KnowledgeConnected
Workflow stateConnected
PermissionsConnected
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