Automation
Automate the work around the conversation.
Build precise workflows from customer, conversation, team, SLA, and business signals without burying service operations in scripts.
Enterprise billing escalation
Workflow · Active
Trigger
Conversation created
Channel: any
Condition
Enterprise billing
Sentiment: negative
Action
Route + set SLA
Billing Ops · 1 hour
Protocol Intelligence step
Summarize account history, identify policy, and prepare a handoff note for the billing owner.
Last 30 daysHealthy
2,184
runs
99.2%
success
Built into the system
Powerful without feeling heavy.
Start with simple routing and expand to multi-step service operations as your team grows.
01Event and condition based workflows
02Routing, priority, notification, and SLA actions
03AI steps with explicit permissions
04Reusable templates and testing
Connected intelligence
Every feature works with the same customer and service context.
Move between conversations, structured work, customer records, knowledge, workflows, reporting, and quality without losing the operating state behind the issue.
Protocol Intelligence
Customer contextConnected
Service policyConnected
KnowledgeConnected
Workflow stateConnected
PermissionsConnected
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