Inbox
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Email, chat, messaging, phone, social, and API conversations arrive with the customer context your team needs to act.
app.protocolhq.com · Northstar
Shared inbox
42 openA
M
+3
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SC
Sarah ChenHigh
Unable to update billing card
Email·Billing·Concerned
8m
SLA
AC
Acme CorpUrgent
SSO configuration issue
Chat·Enterprise·Frustrated
18m
SLA
DR
Daniel Reed
Question about annual plan
Email·Support·Neutral
1h
SLA
N
NimbusHigh
API authentication error
Slack·Technical·Concerned
34m
SLA
F
Fieldbook
Invoice export formatting
Chat·Billing·Neutral
2h
SLA
Protocol Intelligence
Live contextSarah’s card was declined after a billing profile update. The account is active, Enterprise, and has no prior payment failures.
Billing policySubscription recordTicket #4821
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Protocol Intelligence
Customer contextConnected
Service policyConnected
KnowledgeConnected
Workflow stateConnected
PermissionsConnected
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