Control without slowing service down.
Protocol is designed around access controls, permissions, auditability, data handling, reliable infrastructure, and responsible use of intelligence.
Encryption
Protect customer and workspace data in transit and at rest using configured infrastructure controls.
Access controls
Keep access scoped to the people, teams, and roles that need it.
SSO
Connect workforce identity to a centralized sign-in experience when configured.
SCIM
Provision and deprovision access through enterprise identity workflows when configured.
Audit logs
Track important administrative and product actions for review.
Data retention
Configure retention behavior around your operational and legal requirements.
Permissions
Control who can view, edit, automate, approve, and administer service work.
Infrastructure
Design the service layer around reliability, observability, and clear operational boundaries.
Backups
Support recovery planning with configured backup and restore processes.
Incident response
Use documented operational processes for investigating and communicating service incidents.
Responsible AI
Keep sources, permissions, human control, and authorized actions visible in AI-assisted workflows.
Privacy
Give organizations controls for customer data handling and access within Protocol.
Verify the controls your deployment needs.
This website does not publish evidence of an independently verified security certification. If your organization requires SOC 2, ISO 27001, healthcare-data terms or a particular privacy arrangement, request current documentation before contracting.
Discuss security requirementsClear answers about Protocol security language.
Security claims on this site are intentionally tied to concrete controls and verified status rather than aspirational badges.
Does Protocol claim certifications that are still planned or in progress?+
This website does not publish evidence of an independently verified security certification. Ask the team for current documentation for any certification or control your organization requires before contracting.
How does Protocol approach access control?+
Protocol is designed around scoped access, roles, permissions, identity controls, and auditability for service and administrative work. The exact controls available to a customer depend on the deployed configuration and should be verified for the required use case.
How are AI-assisted actions governed?+
AI-assisted workflows are intended to respect the same permissions and operating boundaries as the service process around them. Teams can use review requirements and authorized actions to keep higher-consequence changes under appropriate human control.