Customers
Service organizations building a better operating model.
Illustrative case-study structures below show how Protocol can be presented across software, commerce, and complex service organizations until approved customer stories are available.
Northstar
Software · 450 employees
62% faster first response
“We moved from separate queues and reporting tools to one operating view for service.”
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Harborline
E-commerce · 1,200 employees
70% AI-assisted resolutions
“The useful part is not a chatbot. It is having AI inside the same workflow our team already uses.”
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Lumen Health
Healthcare technology · 320 employees
91% SLA attainment
“Protocol gave operations a shared language for priority, ownership, and service quality.”
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