Harborline

“The useful part is not a chatbot. It is having AI inside the same workflow our team already uses.”

Case study

Problem

Agents handled repetitive order and policy questions while switching between commerce, CRM, and messaging tools.

Protocol solution

Harborline connected customer and order context to the inbox and deployed approved AI-assisted workflows.

Modules used

InboxAI AgentCustomer 360Reporting

70% AI-assisted resolutions

29% lower backlog

24% faster resolution time